Get SatisFacts Resident Ratings On Your Community Website

We’re happy to introduce an exciting new feature for our partners in the multifamily industry – the ability for apartment companies to add SatisFacts Resident Ratings directly to their community website with the TurnSocial bar. A community’s website is an excellent source of inbound leads, and it’s our job to do everything we can to increase your rate of visitor conversion even more. The addition of SatisFacts as a supported app means you now have an additional tool in your arsenal to deliver engaging content for your visitors to connect with.

SatisFacts Resident Ratings

One of our goals at TurnSocial is to expand a community’s ability to market itself beyond simply showing/telling prospects about the property. The TurnSocial bar provides the context of the community’s presence on popular social networks, as well as local information about the surrounding neighborhood. How walkable is the neighborhood? What do current residents have to say about the area? What popular restaurants are nearby? TurnSocial enables access to social media profiles and location-aware content from WalkScore, Rentwiki, Yelp, and more directly onto apartment community websites to help prospective renters learn the answers to these types of questions. And now, with the addition of ratings from SatisFacts annual surveys and Insite™, its 365-day/year feedback program, we’re helping to improve a community’s online reputation and marketing appeal even more.

SatisFacts is the multifamily industry’s leading resident satisfaction survey, retention and performance improvement service provider. Adding resident ratings from SatisFacts provides prospective renters with valuable information from their peers about an apartment community, while creating a powerful way for apartment marketers to enhance online lead generation. Every SatisFacts rating is displayed on a scale of 1-5 stars, and since it’s built into the TurnSocial bar, will appear unobtrusively on every page of your website. Who better than current residents to tell new prospects how great your community is to live in?

When you only have a few critical seconds to make a favorable impression on new visitors to your website, every opportunity to highlight your strong points is meaningful. If you’re not currently a SatisFacts customer and would like to get resident ratings for your community, email me at matt at and I’ll connect you with the right people – they’ve got plans starting as low as $1/per unit per year!

Take a look at the example rating we’ve added to the bar on the bottom of this page, and let us know what you think in the comments!

VaultWare adds support for 3rd party apps; features TurnSocial.

VaultWare, a provider of apartment marketing and leasing solutions, recently announced support for 3rd party apps within their premium website offering, specifically mentioning TurnSocial as an example of how customers can make their website more interactive. We’re honored to be mentioned as the featured app!

VaultWare’s support for services like TurnSocial illustrates the increasing desire of multifamily companies to incorporate social and location-based media into their websites, and further establishes TurnSocial as the go-to product for accomplishing this somewhat complicated task with ease. We’re proud to add VaultWare to our list of partners focused on building value in the multifamily housing industry, and look forward to a great year ahead as we continue to roll out innovative features targeted directly at property management professionals.

To learn more about Vaultware, visit their website by clicking here. If you’re a business owner or agency interested in working with us on a custom solution for your customers, please reach out to me directly to discuss the opportunity at .

Why would we add ApartmentRatings to the TurnSocial bar?

I’ll just come right out and say is a lightning rod for controversy in the multifamily housing industry, and there are many people who’d prefer to avoid them altogether. At the mere mention of an apartment rating or review site, I’ve seen many property management professionals cringe, hoping to avoid any potentially negative reviews as if they were the plague. However, the fact of the matter is that potential residents are using websites like to learn more about what life in a given apartment community might actually be like, and like it or not, review sites are here to stay.  In fact, many property managers are now open to the idea that the best course of action when dealing with potential detractors may just be addressing them head-on. It’s my belief that services like Yelp have opened the door for business owners who realize that you simply can’t please every customer, and that it’s better to show the world that you understand their grievances, even if you disagree with them.  It was in the spirit of this idea (and at the request of a few multifamily companies who shall remain unnamed) that we decided the time was right to offer our customers the ability to add ApartmentRatings data directly to their website. Here’s a sample screen shot of the app displaying a randomly selected apartment review:

As you can see from the post, this community is fairly well liked and 5 of the 6 reviews listed are positive. In this situation, it almost ALWAYS makes sense to include this data on your property website – these are firsthand recommendations that validate the positive experience of living in your community. But what if the reviews were not good?

I’m not gonna lie to you – those reviews are pretty bad, and I removed the name of the company because I didn’t want to unfairly single anyone out in this blog post. If I were the property manager, I probably wouldn’t want to include this app in my TurnSocial bar – it just doesn’t serve much of a purpose to show this to visitors who might not have found it otherwise. Fortunately with TurnSocial, once you’ve installed our code on your website you can add and remove apps without ever touching it again – so if you decide ApartmentRatings isn’t the best fit for you it takes less than a minute to remove it from your website for good. No big deal.

I won’t claim to be a multifamily industry expert, and I’m also not hear to get all “social media guru-ish” with you and propose that you simply must include trollish, negative ApartmentRatings on your website in the noble pursuit of “transparency” and “openness”. It’s simple enough – if you don’t want to add them, don’t add them! However, if you enjoy a positive relationship with and want to promote what former residents have to say about you, we now offer a simple way to include apartment ratings on every one of your property websites, for free. The choice is yours.

Sometimes it helps to see things from a potential residents perspective: now that they’ve found your website, they’d like to learn a little bit more about what your community has to offer. They like what they see in the photos and floorplans, but are still unconvinced. They know your property is generally in the right neighborhood, but still want to learn more. Unless you’ve loaded your website down with a ton of outbound links to this content, they’re most likely going to “bounce” before they ever fill out a guest card. That is, unless they see your TurnSocial bar sitting unobtrusively down in the left corner and think “what’s that?”

Without ever leaving your website, they get a feel for your company’s personality via your Facebook and Twitter apps; view additional property photos and video on Flickr and YouTube; learn more about the surrounding neighborhood with WalkScore and Rentwiki; check out nearby bars and restaurants on Yelp; see who’s vying for your property mayorship on Foursquare, and last but not least – read glowing reviews about what it’s like to live in your community straight from the mouths of former residents. Isn’t there a better chance they’ll fill out a guest card now that they’ve gotten to know you better?

We decided to add ApartmentRatings to the TurnSocial bar because we feel it will provide needed context for a segment of our customers websites. It won’t be for everyone, but for those of you who would like to promote what your former residents have to say, it’s one more point of contact that may turn a unique visitor into a lead, and hopefully into a resident. As we move forward in 2011, we’re going to be adding a whole new layer to TurnSocial, and we can’t wait to share what we’ve been up to. We’re really excited about where we’re headed, and we hope you’ll continue to stick with us for the ride.

Thanks for stopping by!

Get your TurnSocial bar right now or follow us on Twitter to stay connected.